Returns & Exchanges

At Rocking Horse Records, we want you to be completely satisfied with your purchase. If your vinyl, CD, or merchandise arrives damaged or defective, you can return it within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and a brief description of the issue to receive a Return Authorization Number.

2

Secure Packaging

Place the items in their original mailer or a sturdy equivalent to ensure the media is protected from warping or cracking during transit.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized postal service location.

4

Inspection and Refund

Once our team verifies the condition of the returned goods, we will process your refund or ship your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing